Key Responsibilities:
- Acting as the primary contact for residents during works
- Communicating work schedules, access requirements, and updates
- Managing resident concerns and resolving issues promptly
- Liaising with site managers, engineers, and client representatives
- Arranging appointments and access for works
- Maintaining accurate records and reports
- Ensuring compliance with client and council communication standards
Required Qualifications & Experience:
- Proven experience in a Resident Liaison or customer-facing role
- Experience working with housing associations or local authorities
- Strong communication and organisational skills
- Ability to manage multiple sites and priorities
- Full UK driving licence
Desirable:
- Construction or social housing background
- Knowledge of compliance-based works (gas, electrical, mechanical)