Resident Liaison Officer (Housing Associations & Councils)

Role Overview

We are looking for a Resident Liaison Officer to act as the key point of contact between residents, site teams, housing associations, and local authorities. The role is essential in ensuring works are delivered smoothly while maintaining excellent resident relations.

Full Description

Key Responsibilities:

• Acting as the primary contact for residents during works
• Communicating work schedules, access requirements, and updates
• Managing resident concerns and resolving issues promptly
• Liaising with site managers, engineers, and client representatives
• Arranging appointments and access for works
• Maintaining accurate records and reports
• Ensuring compliance with client and council communication standards

Required Qualifications & Experience:

• Proven experience in a Resident Liaison or customer-facing role
• Experience working with housing associations or local authorities
• Strong communication and organisational skills
• Ability to manage multiple sites and priorities
• Full UK driving licence

Desirable:

• Construction or social housing background
• Knowledge of compliance-based works (gas, electrical, mechanical)